top of page

Precious Metal Store
FAQ & Policies

  • Do I need to create an account to purchase an item on your website?
    No account is necessary to purchase an item from our store. However, if you would like to set up an account it will enable you to keep track of your order history.
  • How do you price your items?
    Our gold, silver and platinum pricing is calculated to include spot price, premiums and credit card processing fees. We adjust our pricing daily according to the current market. Collectible and novelty items also include processing fees. Shipping and insurance is $11.95 and is added to your order at check out. Due to the volatility of the market, prices and availability are subject to change without notice. We are not responsible for typographical errors and reserve the right to refuse, void or cancel a sale at our discretion, including if an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information. If an item is incorrectly priced, or out of stock, we will either contact you with further instructions or cancel your order and notify you of the cancellation.
  • What type of payment do you accept?
    We use PayPal for our credit card processing. You can use a PayPal account at check out or you can use a VISA, MasterCard, Discover or American Express card to pay. We do not accept cash or checks by mail for merchandise.
  • Is the item pictured the item that I will be receiving in the mail?
    Your purchase is guaranteed to match the quality of the product shown, but it will not be the exact item in the photos.
  • What if an item is out of stock when I order it?
    We try our best to keep track of items and remove them from our store inventory if they are out of stock. Occasionally an item may fall out of stock after we have updated our site. If an item is out of stock that you have ordered, we will notify you immediately and refund you for the item. You can then sign up to be notified as soon as the item comes back in stock for repurchase.
  • Do you have a minimum order?
    No, we do not have a minimum order. All orders over $500 qualify for free shipping.
  • How much is shipping?
    Shipping and insurance is $11.95 and is added to your order at check out. All orders over $500 receive free shipping. All orders are shipped via Registered/Insured U.S. Mail, & UPS. Each package is fully insured and may require a signature upon delivery.
  • How long will it take to receive my order in the mail?
    Most items will ship between 8-16 business days. Due to unprecedented demand for gold and silver, and national shipping delays, all orders may have extended delays which are past our normal processing time. We are shipping all orders as soon as possible and apologize for any inconvenience in advance.
  • Do you provide shipping insurance?
    We fully insure all shipments via USPS or UPS. Your package may require a signature upon delivery. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as Mail Boxes etc., The UPS Store, the Military Postal Service, etc. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that are not the addressee listed on the order.
  • Are there any risks involved in buying precious metals?
    All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and many other factors. Some of these factors include the quality, current demand and general market sentiment. Since both bullion and coins can go up and down in value, investing in them may not be suitable for everyone. All investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment. We suggest that you speak with a certified financial advisor before making any investment decisions. You can find more information about investing in gold by reading our Gold Buying Guide linked in our menu at the top of the page.
  • Do you buy back precious metals?
    No, we do not buy back any precious metals at this time. We do our best to be competitive with our pricing and pass this savings onto you. We recommend that you go to a reputable local coin dealer to sell any precious metals.
  • What is your return policy?
    We guarantee your satisfaction at The Money Zone, Inc. The refund, return and/or exchange policy only applies to customers who notify us by email at to open a return request with our supplier within seven (7) days from the date on which the customer receives their item. The item must still be in its original packaging. Refunds for returns are not processed until after the returned item(s) has been received and verified. Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. We reserve the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We may charge a $50 processing fee on all exchanges. If a refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Refunds, at our discretion, may be issued via a store credit redeemable for future purchases in lieu of a cash refund. On returning bullion related items, the customer may be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of The Money Zone, Inc. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The Money Zone shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
bottom of page