Precious Metal Store
FAQ & Policies
Frequently asked questions
Our gold, silver and platinum pricing is calculated to include spot price, premiums and credit card processing fees. We adjust our pricing daily according to the current market. Collectible and novelty items also include processing fees. Shipping and insurance is $11.95 and is added to your order at check out.
Due to the volatility of the market, prices and availability are subject to change without notice. We are not responsible for typographical errors and reserve the right to refuse, void or cancel a sale at our discretion, including if an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information. If an item is incorrectly priced, or out of stock, we will either contact you with further instructions or cancel your order and notify you of the cancellation.
We try our best to keep track of items and remove them from our store inventory if they are out of stock. Occasionally an item may fall out of stock after we have updated our site. If an item is out of stock that you have ordered, we will notify you immediately and refund you for the item. You can then sign up to be notified as soon as the item comes back in stock for repurchase.
Most items will ship between 7-10 business days. Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. Once received, it may take 1-2 business days for your tracking number to become active. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays, but all packages are insured for safe delivery.
We fully insure all shipments via USPS or UPS. Your package may require a signature upon delivery. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery services to leave parcels unattended for you without the need for a signature, or if you have given the carrier instructions to leave your package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as Mail Boxes etc., The UPS Store, the Military Postal Service, etc. Additionally, we will not assume responsibility for packages that are signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that are not the addressee listed on the order.
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (e.g., American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and many other factors. Some of these factors include the quality, current demand and general market sentiment. Since both bullion and coins can go up and down in value, investing in them may not be suitable for everyone. All investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment. We suggest that you speak with a certified financial advisor before making any investment decisions. You can find more information about investing in gold by reading our Gold Buying Guide linked in our menu at the top of the page.