We guarantee your satisfaction at The Money Zone, Inc. The refund, return and/or exchange policy only applies to customers who notify us by email at themoneyzoneinc@gmail.com to open a return request with our supplier within seven (7) days from the date on which the customer receives their item. The item must still be in its original packaging. Refunds for returns are not processed until after the returned item(s) has been received and verified. Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. We reserve the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We may charge a $50 processing fee on all exchanges. If a refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available. Refunds, at our discretion, may be issued via a store credit redeemable for future purchases in lieu of a cash refund. On returning bullion related items, the customer may be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of The Money Zone, Inc. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The Money Zone shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
